Terms and Conditions

www.rgeyewear.com a trading division of Rockingoose

1 DEFINITIONS
In this document the following words shall have the following meanings:
1.1 "Buyer" means the person who buys Goods from the Seller;
1.2 "Consumer" shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977;
1.3 "Goods" means the articles that the Buyer agrees to buy from the Seller;
1.4 "Retail Price" means the list of prices of the Goods maintained by the Seller as amended from time to time;
1.4 "Seller" means Rockingoose (trading as www.rgeyewear.com), 1 Sambrook Crescent, Market Drayton, Shropshire, TF91NG
1.5 "Terms and Conditions" means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller.

2 GENERAL
2.1 These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer.
2.2 All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason.
2.3 Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer's acceptance of these Terms and Conditions.
2.4 Any variation to these Terms and Conditions shall be inapplicable unless agreed in writing by the Seller.
2.5 Nothing in these Terms and Conditions shall affect the Buyer's statutory rights as a Consumer.

3 PRICE AND PAYMENT
3.1 The price of the Goods shall be that stipulated in the Seller's current retail price on the Seller's website at the date of order or as agreed between the parties. The price is inclusive of VAT unless otherwise specified but exclusive of any delivery charges (unless otherwise stated).
3.2 Payment of the total purchase price (including VAT and any delivery charges) must be made in full before dispatch of the Goods.

4 DELIVERY
4.1 Delivery of the Goods shall be made by the Seller for delivery to such place and on such terms as agreed between the Seller and the Buyer at the time the order is placed.
4.2 All Goods, except out of stock or special order items not held in stock, will be dispatched within 5 working days of the order being placed. The Seller aims to despatch the next working day. The Seller usually posts goods by second class delivery.
4.3 The Seller shall use its reasonable endeavours to meet any date stated for delivery. In any event time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.
4.4 Some Goods may not be in stock at the time the order is placed. In the event that the Seller is unable to deliver the Goods within the time specified in Clause 4.2, the Seller will contact the Buyer to advise of the situation and the Buyer shall be entitled to cancel the order and receive a full refund or agree a later delivery date.
4.5 Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods.

5 WARRANTY
The Seller warrants that the Goods will at the time of delivery correspond to the description given by the Seller.

6 CANCELLATION AND RETURNS
6.1 The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller within three days of delivery if the Goods are damaged or do not comply with any of the Contract.
6.2 Where a claim of defect or damage is made then the Goods shall be returned by the Buyer to the Seller and the Buyer shall be entitled to replacement Goods or a full refund (including delivery costs, if applicable) plus any return postal charges if the Goods are in fact defective.
6.3 Goods to be returned must clearly show the order number obtained from the Seller on the package.
6.4 Where returned Goods are found to be damaged due to the Buyer's fault the Buyer will be liable for the cost of remedying such damage.
6.5 Where Goods are purchased via the internet, by mail order or by phone, the Buyer has the right, in addition to any other rights, to cancel the Goods and receive a refund by informing the Seller in writing or by email within 14 working days of receipt of the Goods. Goods must be returned at the Buyer's cost and should be adequately insured during the return journey. The Buyer shall receive a refund of all monies paid for the Goods except delivery charges within 10 days of cancellation.

7 GUARANTEES
In addition to the Buyer's statutory rights, the Seller guarantees all Goods against faulty workmanship and materials for a period of one year from the date of delivery unless the item is stated as defective or downgraded at the time of sale.

8 LIMITATION OF LIABILITY
8.1 Nothing in these Terms and Conditions shall exclude or limit the liability of the Seller for death or personal injury, however the Seller shall not be liable for any direct loss or damage suffered by the Buyer howsoever caused, as a result of any negligence, breach of contract or otherwise in excess of the price of the Goods.

8.2 The Seller shall not be liable under any circumstances to the Buyer or any third party for any indirect or consequential loss of profit, consequential or other economic loss suffered by the Buyer howsoever caused, as a result of any negligence, breach of contract, misrepresentation or otherwise.

9 FORCE MAJEURE
Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the party shall be entitled to a reasonable extension of its obligations.

10 SEVERANCE
If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.
11 GOVERNING LAW AND JURISDICTION

These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.

Privacy
RG Eyewear is committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. No information collected by us on this site will ever be sold, rented or loaned to any other company or organisation.

We do not store credit card details nor do we share customer details with any 3rd parties.

What information do we collect and how do we use it?
We will not collect any information about individuals, except where it is specifically and knowingly provided, for example, at the time of registration (if applicable) or at the time of ordering. This data is referred to in this policy as 'personal information'.

When you order online or by telephone we collect personal information such as your name, e-mail address, billing & delivery address, telephone number and credit card details (see also our 'Security' section). This allows us to process and fulfil your order(s) and to notify you about the status of your order(s).

We will also collect non-transactional data such as your email address if you contact www.rgeyewear.com via email or if you use the electronic form provided (in our 'Contact Us' section).

We will use the information we collect to occasionally notify you about news and information about sunglasses and eyewear (or directly related goods like eyewear accessories) that we think will be of interest to you. If at any point you decide you would rather not receive such information please contact us online at rgeyewear@btinternet.com stating in the subject "Remove from all promotions and advertising." We will then remove you as soon as is possible

Security
Security of your credit card details when shopping at www.rgeyewear.com

Credit / debit card security on the internet is extremely important to RG Eyewear. We want to provide our customers with the most secure way of making payments on the internet.

All information sent from our purchase area is encrypted through highly secure systems provided by Paypal. We do not hold or store any of your financial data in any format. Any data being passed through the Paypal payment gateway is in an unreadable format that cannot be compromised.
Any credit/debit card information given by email or over the telephone is shredded immediately after processing the payment for the product order.

If you have any concerns about using your credit/debit card details on the internet, please contact our sales office at: rgeyewear@btinternet.com

See Full Privacy Policy Here  

http://www.rgeyewear.com/Content/6/Privacy-Policy